Frequently Asked Questions

• What benefits does 'Membership' have over 'Theme Pack'?

  Membership gives you access to our full collection of current and future WordPress themes released over the course of your membership subscription. Membership includes WordPress themes as well as micro themes sold directly through Obox. You will be billed every month until you cancel your subscription. Future theme updates are only available as long as you stay subscribed to Obox.

  Theme Packs give you access to one theme plus a bonus theme and you will receive lifetime updates to that theme and the bonus theme.

  Both Membership and Theme Packs include lifetime access to our documentation and support forums.

  Single Pack vs. Developer Pack

  Making a decision is never easy, let us help you out by explaining the difference between a Standard User License and Development User License.

  A Single Pack license is recommended to bloggers who just want a plug and play solution without any special frills or spills. The Standard User License allows you unlimited downloads of your chosen theme and it can be used on as many domains as you wish.

  A Developer Pack License is for the more advanced user who would like to use our themes as a base to create an even more awesome theme. You will be supplied with all the layered Fireworks and Photoshop files along with any other special files we used to create the theme such as scanned in drawings or hand drawn fonts.

• Why are certain themes only available on Tumblr or Posterous?

  Some of the themes created by Obox were created exclusively for Tumblr or Posterous.

  In the case of certain Posterous themes some of those created by us are only available for download on the Posterous site. In order to obtain these themes you need to be registered and logged into Posterous.

  In the case of Tumblr themes some of those created by us are only available for purchase on the Tumblr site via their premium theme section.

  Do you provide theme support?

  In both cases we will provide you with top class theme support in order to help you make a smooth transition when installing or using your theme.

  With dedicated forum support there will always be help on hand! Our support package is provided with any theme that you purchase directly from Obox. You will be able to get help when installing and using our enhanced OCMX functionality which allows you to do things such as create galleries or manage your advertising.

  Please note that only those who have bought a theme from Obox will get access to our forum support. When you purchase a theme you will be asked to register your email and password details, once payment is complete you will get full access to our support forums after logging in to your profile.

• Do you offer support for themes obtained via Tumblr or Posterous?

  Themes obtained via Tumblr or Posterous do not come with an Obox support package.

  In order to get hold of our support package you will need to purchase a theme directly from our site.

  Theme Updates

  Full access to theme updates & enhancements.

  If at any time we release enhanced or updated versions of our themes you will get full access to the new downloads.

  Payment Options

  What can I use to pay for my themes?

  We use 2Checkout as our payment system, they accept all major credit cards and also allow you to pay with Paypal.

  If I don't like my theme can I get a refund?

  Since Obox Design is offering non-tangible irrevocable, digital goods we do not issue refunds after the theme purchase is made, which you are responsible for understanding upon registering at our site.

  More Questions? Fill out the form on our contact page to ask us anything which you are still unsure about.